A Woolworths shopper confused after the checkout operator asked them to pack their own bags

A Woolworths customer was left scratching his head after being asked to pack his own bags at the till.

The shopper took to Reddit to share her outrage at the interaction at the Woolworths checkout.

“The cashier told me to bag the groceries myself. I had about $130,” the social media user posted.

“When asked if this was his job or (a) Covid measure, the cashier responded by saying it ‘made the process faster.’

“I obliged but was curious if this is accepted, tolerated and normal today? I should also point out that this is not the self-pay zone.”

Other social media users were equally perplexed by the interaction, with a member of staff jumping in to give their opinion.

“I go faster when I pack (I’m a cashier). Why they thought packing is faster is beyond me,” the person said.

“I work at Woolies and the worker shouldn’t have asked you unless you have dirty bags or something.

“We have a sign at our register to answer the question of packing saying the process is faster if we do that.”

A Woolworths spokesperson told news.com.au that checkout operators were expected to bag groceries for customers.

News.com.au understands that if a customer’s bag is dirty, staff may offer a replacement.

Meanwhile, others shared their own experience, with one social media user commenting: “I was asked (to pack my own bags) when they were overrun with customers. I think it’s more of a ‘reduce this line’ thing than a Covid thing.” .

Another said: “As someone who moved here from overseas I used to pack my own items, it’s definitely slower when the cashier does it.”

Another added: “I’ve never been asked to pack my own items, but if I can see there’s a person/s behind me waiting, then I’ll help.” My choice.”

“Our teams work hard to serve thousands of customers to the highest standard every day, however, we don’t always get it right,” a Woolworths spokesperson told news.com.au.

“Our checkout operators are expected to bag groceries in our manned checkouts if that is the customer’s desire, according to our packaging policy.

“We encourage this customer to contact our friendly customer service (team) who will be able to assist you further.”

Originally Posted as Woolies customer confused after being asked to pack her own bags

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