Voly grocery delivery app shuts down abruptly

Australian online grocery delivery company Voly appears to have shut down abruptly, leaving customers trying to place orders completely in the dark.

The company, which raised $18 million in funding late last year, suddenly started showing a “closed until further notice” message to users of its app on Friday.

The brand’s social media accounts, including Facebook, Instagram and Twitter, were shut down without any explanation.

The start-up’s most recent blog activity was in January, and its social accounts had been inactive for several months.

More staff were made redundant last week after the company laid off half its office staff in June and closed its Sydney warehouses in Crows Nest, Manly, Maroubra and Alexandria.

Although the brand was sold on the promise of grocery delivery in 15 minutes or less, delivery times have stretched to 20 minutes and plans to expand into Melbourne have been put on hold indefinitely.

The sector was understood to be struggling to compete with supermarket giants Woolworths and Coles.

The start-up, founded by Mark Heath and Thibault Henry, has delivered to about 42 suburbs.

The duo told staff earlier this year that the company had enough funds to see it through to February 2023.

Heath confirmed last week that more staff had been made redundant but could not “comment further as we are engaged in a couple of transactions”. Australian Financial Review he reported

Voly’s trouble comes after the collapse of rival service Send, which went into voluntary administration less than 12 months after launch.

An administrator’s report revealed that the start-up had spent $11 million in just eight months.

Another outfit called Quicko, which promised two-hour deliveries, also collapsed in mid-March.

Meanwhile, in June, $75 million-backed grocery delivery company Milkrun sent a surprising email to customers apologizing if they were “disappointed” by it, which its CEO said could include late delivery or poor service.

Milkrun has since scaled back its delivery promises as it reported a loss of $13 per order.

Originally posted as Food delivery app abruptly shuts down after series of layoffs

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